Operations Quality Manual
This Operations Quality Manual is an ECG publication written in consultation and collaboration with the quality departments of the following car manufacturers: BMW, Daimler AG, Ford, General Motors, Mitsubishi, Nissan, SEAT, Toyota and Volvo.
The idea of establishing common quality standards for the whole industry was born from a commitment shared by the logistics service providers and the manufacturers to improve operational efficiencies by reducing duplication of activities due to the lack of harmonization. Indeed, the standardization of practices will also lead to a reduction in the damage rates and a more rapid and effective handling of the cars.
This manual is intended to be used as a management/supervisory guide when training staff on handling procedures. This should ensure a consistent approach. However, each manufacturer retains the right to demand a different treatment for his cars. This is why the manual often makes reference to the manufacturer’s individual requirements. Such particular conditions have to be clearly defined, understood and adhered to by both parties signing the contract. Copies of this manual can be downloaded free of charge from www.eurocartrans.org.
The present manual is only the first step on the path towards a broader harmonization in the industry. The establishment of common damage codes with a table of translation to the manufacturers’ own codes as well as the harmonization of audit procedures will be done in the near future. A permanent Working Group coordinated by ECG and gathering delegates of logistics companies and manufacturers will be responsible for supervising this work and, if necessary, extending the cooperation between the LSPs and the OEMs to other fields.
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